Sell with Us — Terms & Conditions

• These terms apply to registered sellers submitting items for sale through Circle’s consignment programme.
• The commission structure described here applies to items submitted for consignment on or after the effective date stated in Section 7. Items submitted before this date remain subject to the commission terms that were in place at the time of submission.
• Circle reserves the right to apply different commission terms to specific seller plans or programmes, as communicated separately to affected sellers.

• Items that do not pass Circle’s quality control checks, or do not meet the criteria set out in Circle’s Selling Guide (available on circledrops.co), will not be accepted for consignment.
• Where an item is rejected, the seller may, via the seller portal, request its return or choose to donate the item. The applicable fees and decision timelines for rejected items are set out in Section 9.

Pricing of items listed for sale is determined at Circle’s sole discretion. Circle uses historical sales data and a proprietary pricing algorithm to set the listed price for each item, with the aim of optimizing Sell Through Rate (STR) and Average Selling Price (ASP).

Commission depends on which value tier an item falls into, based on the item’s sale price net of any discount:

• Standard — sale price (net of discount) below AED 250
• Premium — sale price (net of discount) at or above AED 250

The value tier is determined by the item’s sale price after any discount is applied (net of discounts). Circle reserves the right to change the value tier threshold at any time, with reasonable notice to affected sellers.

• Standard items: you keep 60% of the qualifying amount as store credit, or 45% if you cash out.
• Premium items: you keep 65% of the qualifying amount as store credit, or 50% if you cash out.

Store credit is the default payout method for a completed sale. You may cash out your available balance at any time, subject to Section 8.

The “qualifying amount” is the item’s listed price after the processing fee (Section 5) and any applicable discount (Section 6) have been deducted.

• A processing fee is deducted from the item’s listed price before commission is calculated. This fee covers the cost of collection, cleaning, and listing your item.
• The processing fee amount is displayed at the point of sale and in your seller dashboard.
• This fee applies to items submitted for consignment on or after the effective date stated in Section 7.

• Where an item is sold at a discount, including as part of a promotional offer, the discount amount is deducted from the qualifying amount before commission is calculated, in addition to the processing fee.
• Where a discount applies across multiple items in a single order, such as a multi-item promotional offer, the discount is allocated proportionally across the items in that order based on each item’s share of the order’s total listed price. No single item bears the full amount of the discount.
• Circle reserves the right to run promotions that are instead absorbed by Circle rather than shared with sellers. Where this applies, it will be stated at the time the promotion is run.

• The commission structure described in these terms takes effect on 7 September 2026 and applies to items submitted for consignment on or after this date.
• Items submitted before 7 September 2026 remain subject to the commission terms that were in place at the time of submission, regardless of when the item subsequently sells.
• Store credit already in your available balance before 7 September 2026 is unaffected by this change.

• Store credit earned from a sale is added to your available balance and can be used to shop on Circle, or converted to cash (“cashed out”) at any time.
• Cashing out converts store credit to cash at a rate lower than the store credit rate itself, reflecting the difference between Circle’s store credit and cash commission rates.
• Where your available balance includes store credit earned from items across different value tiers, cashing out is calculated using a blended rate that reflects the composition of your balance at the time of cashout. Your dashboard will show the exact cash value of your balance before you confirm a cashout.
• Cashouts are processed via bank transfer to a UAE bank account. A valid UAE IBAN is required to process a cashout request — Circle is unable to process cashouts without one.
• Store credit has no cash value until cashed out and remains subject to Circle’s standard store credit policy.

• Requesting return of unsold items (removal): A seller may request the return of an unsold, listed item via the seller portal at any time. A removal fee of AED 9 per item applies, covering the laundry, listing, and storage costs incurred while the item was listed, plus a shipment fee of AED 25 per shipment to receive the returned item(s).
• Rejected items: Where an item is rejected during quality control (see Section 2), the seller may, via the seller portal, choose to (a) request the item’s return, subject to a shipment fee of AED 25, or (b) donate the item. If no option is selected within 30 days of the rejection notice, Circle may choose to donate the item.
• Payment of return-related fees: Any fees due under this Section will first be deducted from the seller’s available store credit balance. Where the available balance is insufficient to cover the fees, the return shipment will be dispatched on a cash-on-delivery (COD) basis. If a COD shipment is refused or returned to Circle, the item(s) will be donated.

• If a sale is reversed — such as a returned or refunded order — the commission, processing fee, discount allocation, and any store credit or cash payout associated with that sale will be reversed accordingly.
• Circle reserves the right to adjust, suspend, or reverse commission or store credit in cases of suspected fraud, abuse, or violation of these terms or Circle’s seller agreement.

• Circle reserves the right to modify commission rates, value tiers, the processing fee, or any other element of this structure at any time, with reasonable notice to affected sellers.
• Continued use of Circle’s consignment programme after such changes take effect constitutes acceptance of the updated terms.

• These terms should be read alongside Circle’s general Seller Agreement and Terms & Conditions.
• Any discrepancies in your commission, store credit, or cashout calculations should be reported to our support team within 30 days of the relevant sale.
• These terms are governed by the laws of the United Arab Emirates.
• For questions, contact us at support@circledrops.co.