Circle Return & Exchange Policy: Hassle-Free Shopping, Guaranteed.

At Circle, your satisfaction is our priority. We are committed to a straightforward and reliable post-purchase experience. Our policy is designed to be simple and sustainable, allowing us to continue providing exceptional value through our everyday low pricing.

I. Return & Exchange Eligibility

We accept returns or exchanges for eligible items initiated within 24 hours of the confirmed delivery date and time of your order.

Conditions for a Full Return or Exchange (within 24 hours):

1. Timeliness: The request must be submitted within the 24-hour window.

2. Condition: The item must be unused, unwashed, and in the exact condition you received it.

3. Packaging: All original tags, labels, and protective packaging must be fully intact and attached to the items.

Extended Exchange Option (Up to 7 Days)

If you miss the initial 24-hour window, you can still request an exchange for up to 7 days post-delivery, provided the item meets the Condition and Packaging requirements listed above.

 

Non-Returnable Items (Exclusions)

The following items are considered Final Sale and are not eligible for a return, exchange, or store credit:

• Clearance Items: Products priced at 25 AED and below.

• Damaged or Used Items: Items that have been stained, damaged, or used by the customer.

• Final Sale Promotions: Items purchased under any specific "Final Sale" promotion.

• Items with a 'No Return' Label: Products specifically marked as non-returnable (e.g., mystery boxes).

• External Sales Channels: Items purchased through pop-up shops, third-party marketplaces, etc. (Please refer to Section IV for an important exception).

II. Return Process & Quality Assurance

Return Procedure:

1. Initiation: Contact our Customer Service team or use our dedicated online portal to submit your request, citing the reason for the return, within the 24-hour window.

2. Confirmation: Our team will contact you to confirm your request and log the return/exchange delivery. Please respond promptly; failure to respond to our follow-ups will result in the closure of the return request.

3. Collection: Upon approval, we will arrange a collection date for your item.

4. Quality Check (QC): Upon receipt at our warehouse, the item will undergo a mandatory Quality Check to ensure it meets all required conditions (unworn, unused, tags attached, no damage).

Processing Timeline:

• If the item passes the QC, the refund or store credit will be processed and initiated within 5 working days from the date the item is received by our warehouse.

• We reserve the right to reject any return that fails the Quality Check. In such cases, the item will be returned to the customer at their expense.
  

III. Refund Method & Fees

The method of your refund is based on your original payment method:

 

Specific Rule for External Sales Channels (e.g., Live Shopping Events):

For returns related to certain External Sales Channels, a specific policy applies to the refund method and fees:

• A non-refundable Return Processing Fee of 25 AED will be deducted from the total refund amount.

• The remaining refund balance will be issued exclusively as Store Credit for future use on our website.

For more information, please email us at support@circledrops.co.